Privacy Policy

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Cumbria Community Care C.I.C.

Effective Date: 11/09/24

Cumbria Community Care C.I.C. ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

We may collect and process the following personal data:

• Personal Details: Name, email address, phone number, postal address.
• Usage Data: Information about your interaction with our website, including IP address, browser type, pages visited, and referral sources.
• Service Information: Details provided when using our services, such as booking information or donation records.
• Payment Information: If you make a payment, your details will be processed securely through third-party payment providers.
• Communication Records: Any messages, emails, or other interactions between you and Cumbria Community Care C.I.C.

We use your personal data to:

• Provide and manage our services, including bookings, volunteer coordination, and events.
• Communicate with you regarding inquiries, services, or promotional content (if you have opted in).
• Improve our website, services, and customer experience.
• Process donations, payments, and related financial transactions.
• Comply with legal and regulatory requirements.

We process your data under the following lawful bases:

• Consent: When you provide explicit permission (e.g., subscribing to newsletters).
• Contractual Obligation: When processing is necessary to fulfil a service request.
• Legal Compliance: When required by law to process or retain certain information.
• Legitimate Interests: For operational purposes, provided it does not override your rights.

We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes:

• Secure storage of personal data on protected servers.
• Encryption and secure transmission of sensitive information.
• Restricted access to personal data, limited to authorised personnel.

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Trusted third parties that assist with payment processing, IT support, or email communication.
• Legal Authorities: When required by law or to protect our legal rights.
• Partners: When collaborating on community projects, with your consent.

Under UK data protection laws, you have the right to:

• Access, update, or delete your personal data.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Request data portability (where applicable).
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

Our website uses cookies and similar tracking technologies to enhance user experience. You can control cookie settings through your browser. For more details, please refer to our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for their privacy policies, so we encourage you to review their terms separately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or your personal data, please contact us:

Cumbria Community Care C.I.C.
The CommuniTea Hub, Wheatsheaf Lane, Wigton, CA7 9DY
Email: communiteacare@gmail.com